The Influence of Strategic Leadership on Employee Performance in the Hotel Industry

Kotolo, Valerie Pili (2013) The Influence of Strategic Leadership on Employee Performance in the Hotel Industry. Masters thesis, Kenyatta University.

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Abstract

This research is about the influence of strategic leadership on employee performance in the hotel industry. The hotel industry is a service industry hence dependent on human labour for its growth and ultimate survival. Employees are crucial in determining whether a customer will leave happy and willing to come back or not because people don't leave organizations but they leave management and leadership. The objectives of the study were to find out what kind of communication is applied in classified hotels to examine the effects of implementation of strategic goals on employee performance and explore the relationship between strategic leadership and employee performance. The researcher used descriptive research design where qualitative data was collected. Descriptive approach helps to depict. describe, find patterns or simply try to understand occurrence of behaviour or phenomenon which is the essence of this study. Data was collected using closed ended and open ended questionnaires and analysed using inferential statistics where statistical findings from a sample were generalised to pertain to the entire population. The population was 2713 which resulted in a sample of 268. using simple random sampling. Out of this number 249 responded making a response rate of 93%. This enabled generalisation about the population and the key findings were that 44.55% of employees cited money as the main reason they reported to work. Majority of the organisations had some form of appraisal which mainly included promotions and financial gains but as discussed in chapter five there are various ways of appraisals like critical incident method, weighted checklist method, performance ranking among others that managers and leaders need to understand and utilise to improve performance. Some managers stiIl felt lost and bored at work, making it even harder for them to motivate others in quest to improving organisational performance. Managers as strategic leaders have a role to motivate employees so that they can also feel responsible for organisational goal achievement and ultimate success. They have been tasked to look at the past. present and seek a better performance by working with people, not for the people and the organisation. It is clear from the findings that there is a communication breakdown between senior managers and subordinates. The recommendations are for organisations to train their leaders in employee motivation and performance analysis techniques. There is need to look into what demotivated employees cost an organisation's resources.

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce
Divisions:	Africana
Depositing User:	Tim Khabala
Date Deposited:	06 Mar 2018 12:33
Last Modified:	06 Mar 2018 12:33
URI:	http://thesisbank.jhia.ac.ke/id/eprint/3449

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