Supply Chain Risk Management Practices among Telecommunications Equipment Vendors in Kenya: A Case Study of Nokia Kenya

Aluda, Kenneth Musungu (2015) Supply Chain Risk Management Practices among Telecommunications Equipment Vendors in Kenya: A Case Study of Nokia Kenya. Masters thesis, University of Nairobi.

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An emerging high priority issue for supply chain executives to address is how to enhance operations to deal with supply chain disruption risks. Many companies are now finding that a major disruption to the supply chain can have a lasting impact on the financial picture, not to mention shareholder value. To address the emerging need for supply chain risk management, the research looks into some of the practices for enhancing operational resiliency and responsiveness to supply chain disruptions. The study, specifically, sought to identify the main Supply Chain Risks faced by Nokia Kenya, establish SCRM practices employed by Nokia Kenya and to determine the barriers to adopting SCRM practices by Nokia Kenya. A case study design which is an in-depth study of a particular research was adopted for this research so as to effectively realize the objectives of the study. The population included all the staff departments within supply chain management in Nokia Kenya. Research data was collected through a structured questionnaire, which was administered by use of “drop and pick up later” method. The data collected was analyzed using descriptive statistics. The statistical measure like frequency distributions, percentages and central tendency such as mean were used in this study. The study found that supply chain risks faced by Nokia include currency fluctuations, quality, taxes, customs, and other regulations, regulatory approvals as indicated and physical theft. The study also found that Nokia was using supply chain risk management tools like master data management tools, sourcing tools, operations planning tool, spend management analysis tool, sales tools and inventory optimization tool. The study further found that barriers to implementing supply chain risk management practices include concerns of increased costs, poor communication across supply chain and lack of adequate resources to implement SCRM practices. The study recommends that the managements of the telecommunication vendors should keep on doing regular risk assessments in their supply chains as a way of averting adverse effects of uncertainty. The firms can also benchmark themselves against the best players in the world as a way of improving their supply chain risk management practices. The study also recommends that Nokia as well as other organizations should adopt an information system that can allow information exchange across the supply chain. This will help the partners in the supply chain to make key decisions on the production of products. In addition, the study recommends that Nokia should increase its financial budget for Kenya and employ more staff so as to enhance the implementation of supply chain risk management practices.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions: Africana
Depositing User: Mr Nahum Osman
Date Deposited: 16 Jun 2016 12:18
Last Modified: 16 Jun 2016 12:18

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