Ayalew, Adane (2017) The Effect of Enterprise Resource Planning Implementation on Internal Supply Chain Performance: The Case of Ethio Telecom. Masters thesis, Addis Ababa University.
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Abstract
The main objective of this study is to examine the effect of ERP implementation on the internal supply chain performance of ethio telecom with respect to ERP implementation factors of project plan & vision, top management support, project management, project champion, user training, IT infrastructure, Vendor support and communication. Both quantitative and qualitative research approaches were used in the study. Explanatory research design was used to identify ERP implementation factors and to examine the effect of ERP implementation on the internal supply chain performance of the case company. Simple random sampling was used to select the appropriate samples of the study. All of the implementation factors were found to have positive and significant correlation with the dependent variable which is internal supply chain performance. The ANOVA test result showed that, the value of R and R2 obtained under the model summary was statistically significant. The multiple linear regression analysis revealed that, 6 of the 8 independent variables (top management support, project management, user training, IT infrastructure, vendor support and communication) have a statistically significant relationship to predict internal supply chain performance. The other 2 variables (project plan & vision and project champion) are not statistically significant to predict internal supply chain performance. User training and IT infrastructure accounts the largest share to explain the variation of internal supply chain performance.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | User training, vendor support, communication, top management support, IT infrastructure, project management, project champion, project plan & vision |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HE Transportation and Communications H Social Sciences > HF Commerce |
| Divisions: | Africana |
| Depositing User: | Tim Khabala |
| Date Deposited: | 12 Sep 2018 07:51 |
| Last Modified: | 12 Sep 2018 07:51 |
| URI: | http://thesisbank.jhia.ac.ke/id/eprint/5197 |
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