Effects of Supplier Relationship Management on Timely Delivery and Quality of Products in Commercial Banks in Ethiopia

Alemneh, Adugna Abebe (2017) Effects of Supplier Relationship Management on Timely Delivery and Quality of Products in Commercial Banks in Ethiopia. Masters thesis, Addis Ababa University.

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Abstract

This study was concerned on Supplier Relationship Management and its effect on timely delivery and quality of goods and services acquired by commercial Bank’s Operating in Ethiopia. The main objective of the study is to examine the level of the supplier relationship management practice of Commercial Banks on their procurement activities and its effect on the quality and timely delivery of goods and services procured. The study was designed to be conducted on all the Seventeen Commercial Banks Operating in Ethiopia focusing on their procurement units. From these populations, a total sample of 385 participant size was determined using Cochran equation for determining the proportionate sample size then a stratified random sampling was employed as a sampling technique. Each Bank’s procurement unit was considered as a stratum. The study has also used both primary and secondary sources. A Likert scale questionnaire was used to collect the primary data. The collected data then has been inserted in to a computer program and processed with the help of SPSS version 20.00 software packages and was analyzed using descriptive statistics, Pearson correlation and multiple regression analysis to detect whether the stated variables are related or not. The major findings of the study indicate that the level of the supplier relationship management in most commercial Banks is very low and the major aspects of supplier relationship management are not yet institutionalized and practiced in the Banking industry in general in that attributes constituting to supplier relationship management and its manifestations are missing in their supplier identification, selection, development, measurement and risk management. The study also reveals that Supplier Relationship Management has a significant positive relationship with quality and timely delivery of goods and services procured by those commercial Bank’s studied in this research, however the regression result of supplier relationship management on timely delivery is not as strong as it has been observed on quality indicating existence of other factors explaining timely delivery of goods and services for which suggestion is provided for future researches in this regard. The researcher finally recommends the need for adapting the concept of supplier relationship management by identifying and institutionalizing the concepts of SRM in all the procurement process and thereby improves timely delivery and quality.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Supplier Relationship Management, Quality, Timely Delivery
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce
Divisions:	Africana
Depositing User:	Tim Khabala
Date Deposited:	11 Sep 2018 12:48
Last Modified:	11 Sep 2018 12:48
URI:	http://thesisbank.jhia.ac.ke/id/eprint/5253

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