Teshome, Dagmawit (2013) The Effectiveness of Staff Performance Appraisal in Ethio Telecom. Masters thesis, Addis Ababa University.
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Abstract
The main purpose of the study was to explore the effectiveness of performance appraisal in ethio telecom in correlating with staff professional improvement and organizational development. In order to achieve the objective of the study, descriptive survey method was employed. The study used questionnaire to collect primary data. Accordingly 182 respondents from 1821 employees working in the six zonal offices were selected using purposive sampling technique .the data gathered through questionnaire were analyzed using both descriptive and inferential statistics mainly frequency, percentage and correlation coefficient respectively. The descriptive study revealed that is unclear performance standards/criteria, lack of ongoing performance feedback, rater’s error in evaluating performance and use of performance appraisal program for administrative purpose only. The inferential study also revealed that there is a strong positive relationship between performance appraisal variables with personal improvement and organizational development particularly appraisal process and procedure. Hence, it is reasonable to conclude that the appraisal process was not clearly communicated before implementation; lack of required skill on the side of the appraiser and the criteria is weak to measure performance highly affected the overall effectiveness of the performance appraisal of ethio teleocm at large and personal development in particular. It is recommended that since appraisal process and procedures are the most significant factors of all the performance appraisal dimensions resulting in personal improvement and organizational development, the management should conduct detailed study and assess critically on performance appraisal process and procedures for it is a starting point in the design of performance appraisal dimensions. Moreover, it is recommended that ethio telecom should device training for it’s appraisers to make them equip with the all the required skill which in turn will avoid problems related with failing to keep file during prior to evaluation periods, giving equivalent ratings to all regardless of their performance and not frequently letting know how employees are doing which impacts and affects both personal improvement and organizational development.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | L Education > L Education (General) |
| Divisions: | Africana |
| Depositing User: | Vincent Mpoza |
| Date Deposited: | 22 Jun 2018 08:06 |
| Last Modified: | 22 Jun 2018 08:06 |
| URI: | http://thesisbank.jhia.ac.ke/id/eprint/5567 |
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