Endale, Hana (2017) Parental Satisfaction Concerning their Neonatal Care and Associated Factors in Selected Governmental Hospital, Addis Ababa, Ethiopia, 2017. Masters thesis, Addis Ababa University.
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Abstract
Background The newborn period (neonate) is defined as beginning at birth and lasting through the 28th day. Following birth Neonatal intensive care units (NICUs) are those units that are specifically designed for premature and very ill newborns with different diagnoses. Measuring patient satisfaction has become an integral part of hospital management strategies for quality assurance and accreditation process in most countries. Therefore the aim of this study is to assess the parent satisfaction and associated factors in the neonatal intensive care unit. Objective to assess the level of satisfaction and associated factors concerning their neonatal care in NICU of selected governmental hospital, Addis Ababa, Ethiopia, 2017. Methodology An institutional based cross sectional study was conducted among parents of hospitalized neonate in selected government hospital. Data was collected by using interviewer - administered structured questionnaire. Then the collected data was entered and cleaned using Epi data versions 3.1 and then it was exported & analyzed using Statistical Package for Social Science (SPSS) version 20. To determine association between nominal variables such as sociodemographic variables and parents’ level of satisfaction bivariate and multiple logistic regressions were computed. Result: The overall proportion of parental satisfaction of admitted neonate was found to be 41.8%. Parents who disagreed with the chair in the waiting area were less likely to be satisfied than who agreed [AOR= 0.24(0.078-0.739)]. Those who disagreed with keep informed about their child condition were less likely to be satisfied than who agreed [AOR= 0.143(0.049-0.41)] and parents who agreed with information about NICU rules 4.57 times more likely satisfied than who disagreed [AOR=4.57(1.563-13.37)]. Conclusion and recommendations Among 400 Parents 41.8% were satisfied. Accessibility of enough chairs in the waiting area, keeping well informed parents concerning their neonatal condition and informed about NICU rules were determinant factors of parental satisfaction. As a recommendation, Prepare good waiting area which should include accessibility of drinking water, bathing rooms, enough chair and toilet. Make an effort to initiate family centered care in order to inform the child condition.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | parental satisfaction NICU hospital care |
| Subjects: | R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine R Medicine > RJ Pediatrics R Medicine > RJ Pediatrics > RJ101 Child Health. Child health services R Medicine > RT Nursing |
| Divisions: | Africana |
| Depositing User: | Emmanuel Ndorimana |
| Date Deposited: | 02 Jul 2018 10:17 |
| Last Modified: | 02 Jul 2018 10:17 |
| URI: | http://thesisbank.jhia.ac.ke/id/eprint/6410 |
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