Adult Patient Satisfaction with Nursing Care

Chaka, Bekele (2015) Adult Patient Satisfaction with Nursing Care. Masters thesis, Addis Ababa University.

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Background: - Patients have the right to expect Quality of care. Patient satisfaction with nursing care is considered an important factor in explaining patients' perceptions of service quality. Care assessed to be high quality according to clinical, economic or other provider-defined criteria is far from ideal if as a result of that care the patient is unhappy or dissatisfied. There is, then, a sound rationale for making the organization and delivery of health care responsive to consumer opinion. Objective: -The objective of this study is to assess quality of nursing care as indicated by patients’ satisfaction. Methods: - A Cross-Sectional Survey was conducted at Public Hospitals in Addis Ababa, namely Tikur Anbessa, Saint Paul and Zewditu Memorial Hospitals from July, 2004 to April, 2005. The study population was adult patients who were admitted into the medical, surgical and gynecological wards of study Hospitals for at least two nights. The data collection tool was a modified ‘Newcastle Satisfaction with Nursing Scale’ (NSNS). Data analysis was computed by SPSS. Ethical clearance was secured from Addis Ababa University, Medical faculty and from the study Hospitals. Participation in this study was voluntary and based on patient’s ability to give informed consent. Result: - A total of 660 adult patients from medical, surgical and gynecological wards were approached from the study hospitals and 631 of them participated in this study (Non-response ii i rate was 4.4%).Participants who were females, age group 41 – 50 years of old, having low income, less educated, patients who were admitted in third classes, and have no history of previous admission were more satisfied. The over all rating of satisfaction was 67%.The top aspects that patients scored highest for their satisfaction with nursing care were the amount of freedom given, nurses capability in their work and nurses treatment of patients as an individual. The aspects with which patients were least satisfied were the amount and type of information they received regarding their condition and treatment and also the amount nurses knew about patients’ care. Age was the significant predictor of patient satisfaction with nursing care (p<0.05). The need of improving interpersonal relation ship of nurses with their patients was recommended.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Nursing care, Patients’ satisfaction, Quality
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
R Medicine > RT Nursing
Divisions: Africana
Depositing User: Vincent Mpoza
Date Deposited: 04 Jul 2018 08:33
Last Modified: 04 Jul 2018 08:33

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