Geja, Ephrem (2014) Patient Stisfaction towards Emergency Service in Hawassa University Referral Hospital. Masters thesis, Addis Ababa University.
![[img]](http://thesisbank.jhia.ac.ke/style/images/fileicons/application_pdf.png) |
PDF (Patient Stisfaction towards Emergency Service in Hawassa University Referral Hospital)
Ephrem Geja.pdf - Accepted Version Restricted to Repository staff only Download (1MB) | Request a copy |
Abstract
Background: - Ethiopia has fairly good coverage but very low utilization of health care services. Emergency medical care services require fast, correct and curious services to clients as they present with acute problems (37). Patients have the right to expect Quality of care. Patient satisfaction with emergence care service is considered an important factor in explaining patients' perceptions of service criteria is far from ideal if as a result of that care the patient is unhappy or dissatisfied. There is, a sound rationale for making the organization and delivery of health care responsive to consumer opinion Currently, research is interested to the satisfaction in several areas, and in various cultures. The aim of this study is to evaluate patient satisfaction with emergency care, and to determine associated factors with patient satisfaction. Objective: -The objective of this study is to determine the rate of patient satisfaction in emergency medical service as indicated by patients’ satisfaction. Methods: - A Cross-Sectional Survey was conducted at Hawassa University Referral Hospital emergency outpatient department from Dec 2013G.C. to June.2014 G.C. The study population was all adult patients who visit emergency room of Hawassa University Referral Hosoital and also all pediatric emergency room of the hospital. Results: The data was collected from both adult and pediatric Emergency out Patient Department of Hawassa University Referral Hospital one hundred seventy eight (42.1%) & two hundred forty five (57.9%) respectively In this study total of four hundred twenty three patients and attendants are involved during the data collection period. Overall satisfaction level of Hawassa University Referral Hospital is 55.9% participants are dissatisfied with the Hospital emergency medical service delivered & 44.1% are satisfied. Conclusion: The study findings indicated the need for evidence-based interventions in emergency care services in areas such as speed of reception area, medical care, well control of pain, nursing care, courtesy of staff, physical comfort and waiting time. Efforts should focus on shortening waiting intervals and improving patients' perceptions about waiting in the Emergency Department, keeping private personal privacy, having two way good communications between nurses & patients, nurses & patient relatives, doctors & patients, doctors & relatives as well and also improving the overall cleanliness of the emergency room & latrine.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | P Language and Literature > PN Literature (General) > PN0080 Criticism R Medicine > R Medicine (General) |
| Divisions: | Africana |
| Depositing User: | Vincent Mpoza |
| Date Deposited: | 29 Oct 2018 13:20 |
| Last Modified: | 29 Oct 2018 13:20 |
| URI: | http://thesisbank.jhia.ac.ke/id/eprint/7072 |
Actions (login required)
 |
View Item |