Kidanu, Teklebrhan (2014) Assessment of the Impact of ISO 9001 Certification on Ethiopian Construction Companies. Masters thesis, Addis Ababa University.
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Abstract
This research has studied the impact of ISO 9001 on certified Ethiopian construction companies. The objective of this research is to determine if Ethiopian ISO 9001 certified construction companies have benefited from obtaining the certification and investigate the main reasons if they have not. To carry out this study, pieces of literatures are reviewed and briefly organized in to subtopics under the literature review part. A questionnaire is designed based on the literature review and distributed to ISO certified construction companies, then collected and analyzed. Interview was also conducted to validate the information collected through questionnaire and get additional information which was not covered in the questionnaire. In the course, the research has identified the main challenges faced during ISO 9001 implementation, the benefits obtained by certified construction companies, how the output or performance of ISO 9001 is measured and the reasons for failures in getting possible benefits of the QMS. Finally, conclusion is drawn from the findings. The ISO 9001 certified construction companies have not got tangible benefit. The main reason for failure is that construction companies do not give much emphasis to internal benefits of the standard such as process efficiency and effectiveness, inadequate training, inadequate motivation etc. In addition to this, the support and encouragement of governmental bodies to certified companies lacks continuity. The top main challenges that certified companies faced during ISO implementation are change resistance, inconsistency in implementing QMS and Turnover. Lastly, recommendations are forwarded to fill the gaps observed in the findings.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Civil and Environmental Engineering |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > T Technology (General) T Technology > TA Engineering (General). Civil engineering (General) T Technology > TH Building construction |
| Divisions: | Africana |
| Depositing User: | Andriamparany Edilbert RANOARIVONY |
| Date Deposited: | 10 Aug 2018 06:05 |
| Last Modified: | 10 Aug 2018 06:05 |
| URI: | http://thesisbank.jhia.ac.ke/id/eprint/8018 |
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