The Management of Provision and Utilization of Student Services in Jimma University

Arega, Abunu (2007) The Management of Provision and Utilization of Student Services in Jimma University. Masters thesis, Addis Ababa University.

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The purpose of the study was to assess the provision and utilization of student services in Jimma University (JU). It was designed to address the areas of adequacy of student services, perceptions of the students and student service personnel on the level of services provided, utilization of the services by the students, competency of the student service staff, involvement of the stue/ents in university service management and problem encountered in provision and utilization of the student services. The study focu sed only on certain student services provided in JU such as, guidance and counseling, feeding and catering, health and medical, accommodation and library services. To conduct the study, descriptive survey approach was employed and both primary and secondary data sources were used to gather injonnation. Mainly used data gathering instruments were questionnaires and focus group discussion guide prepared on the basis of the basic questions of the study to be addressed. The study was conducted in Ninefaculties of the two main campuses in Ju. The subjects of the study were 350 randomly selected students from each faculty and 80 student personnel staff selected from the two campuses of JU using stratified s ampling techniques based on their position and job difference. The data were analyzed by using percentages and chi-square test and interpreted accordingly. The findings of the study in general revealed that none of the student services was adequately provided. Additionally, the study showed that, only feeding and accommodation services were being used frequently while, guidance and counseling service was never utilized by the students. Furthermore, as revealed in the study, the student service staff was facing inadequacy and incompetence of service personnel in each service sector, while, the involvement of students in the student service management in the university was found to be low. Similarly, problems related to growth in students' enrollment, inefficient utilization of resources and lacle of qualified professionals were found to be the major ones encountered in the management of s tudent services. Hence, it was recommended that necessary interventions should be made by concerned bodies to provide quality services in the university to standardize and give concern for parallel expansion of student services balancing with the number of students entering the institution.

Item Type: Thesis (Masters)
Subjects: L Education > L Education (General)
Divisions: Africana
Depositing User: Kabiru Wallace Ndung'u
Date Deposited: 06 Sep 2019 12:31
Last Modified: 06 Sep 2019 12:31

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