Urban Water Supply Performance Assessement - The Case of Hossana Town in Hadiya Zone, SNNP Regional State of Ethiopia

Adebo, Mulatu Bufebo (2016) Urban Water Supply Performance Assessement - The Case of Hossana Town in Hadiya Zone, SNNP Regional State of Ethiopia. Masters thesis, Addis Ababa University.

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The provision of adequate and reliable water supply in developing countries is becoming a challenge for most water utilities especially public service providers. Water demand has been increasing drastically in these countries due to many factors including population growth as a result of rural to urban migration. As a consequence, in many countries public service utilities have failed to provide consumers with adequate water supply and sanitation services. Apart from service coverage, there are other problems that affect public service providers such as high Unaccounted for Water (UfW) and poor services, poor consumer records and inefficient billing practices. This study tried to assess the performance of Hossana town water supply system based on four main performance indicators namely water loss, water quality, customers satisfaction and operation and maintenance. Poor water quality which is not in accordance with the national standard, high water loss, presence of customer complaints and operation and maintenance problems indicates that there are deficiencies on the quality of the service and contribute to low performance of the water supply system. Methods used in the study included, previous studies and documentary review, water production and consumption recording and analysis, household interviews, key stakeholders interview, conducting water quality tests, and field observations. The result of the research show that there are water quality problems and the water supply accessibility and reliability is also inadequate. The operation and maintenance timely response towards customers was also a matter of concern. Moreover, the UfW for the year 2014 was found to be 50.55% which is very high loss and needs reduction. In conclusion, the quality of service delivered by the HWSS for the customers was not found satisfactory and also the UfW was higher than the generally accepted value of 25% suggested by the World Bank. It is recommended that the reduction of UfW through appropriate water demand management strategies should be given priority and HWSS should engage in environmental conservation at main water sources of water supply. In order to improve the quality of services, the HWSS should improve customer relation and care by expanding the branch offices in the town as the town is currently expanding fast in every corner of the town.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Water Supply, Water Loss, Water Quality, Operation and Maintenance, Customer Satisfaction, Hossana, Ethiopia
Subjects: T Technology > TA Engineering (General). Civil engineering (General)
T Technology > TC Hydraulic engineering. Ocean engineering
T Technology > TD Environmental technology. Sanitary engineering
Divisions: Africana
Depositing User: Andriamparany Edilbert RANOARIVONY
Date Deposited: 11 Jul 2018 10:22
Last Modified: 11 Jul 2018 10:22
URI: http://thesisbank.jhia.ac.ke/id/eprint/7283

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