Tadesse, Solomon (2009) Simulation as A Tool for Business Process Reengineering(Case Study on Loan Process Reengineering of Development Bank of Ethiopia). Masters thesis, Addis Ababa University.
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Abstract
The need to deal with business processes reengineering has resulted in an increased necessity for appropriate modeling techniques and tools for their identification, modeling and analysis. This brings this paper into picture to investigate the benefit of simulation during mapping and analyzing As-Is process, designing of To-Be process and implementation of reengineered process. To achieve the purpose, relevant literatures are reviewed to better understand the subject matter and know the state of the art technology in the field. The loan process reengineering of Development Bank of Ethiopia is also studied to demonstrate how simulation can help in business process reengineering effort. During modeling and simulation of the loan delivery processes of the Bank, the flowchart and process time for each activities are considered as a reasonable primary input data. Based on analysis of this data and results of simulation for the due diligence process and scenario I of the credit delivery, it is observed that there are more waiting time for most of the activities except the Due Diligence Acceptance (IDDA1), Loan Approval (ILA1), Compliance Checking Condition (CCC1), Fulfillment of Second and Subsequent Compliance Check Conditions (SSCCF1) and Project Completion Report (PCR1). Almost about 56.5% of the processes have waiting percentage of 80%. It is also seen that the ratio of total number of customer arrived to total number of customers served for the period of 240 days for undertaking due diligence activity for (To-Be) is about 93.6 % & for the existing process (As-Is), is about 75%. The efficiency of the process is improved by 18.6 percent more after business process reengineering project is implemented. Generally the study shows that credit delivery processes are improved especially by removing non value adding and superfluous activities. Therefore the present study on simulation as tool for BPR has an important part in modeling and analyzing the activities in BPR since it enabled quantitative estimations to be made on the influence of the redesigned process on system performances. It allows the essence of business systems to be understood, the processes for change to be identified, process visions to be developed, new processes to be designed and prototyped and the impact of the proposed changes on key performance indicators to be evaluated.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Mechanical Engineering |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HG Finance Q Science > Q Science (General) T Technology > TJ Mechanical engineering and machinery |
| Divisions: | Africana |
| Depositing User: | Andriamparany Edilbert RANOARIVONY |
| Date Deposited: | 28 Nov 2018 07:27 |
| Last Modified: | 28 Nov 2018 07:27 |
| URI: | http://thesisbank.jhia.ac.ke/id/eprint/7894 |
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