A Formative Evaluation of the Team Effectiveness Programme on Individual and Team Level within a Development Finance Institution

Arends, Jillian (2015) A Formative Evaluation of the Team Effectiveness Programme on Individual and Team Level within a Development Finance Institution. Masters thesis, University of South Africa.

PDF (A Formative Evaluation of the Team Effectiveness Programme on Individual and Team Level within a Development Finance Institution) dissertation_arends_j.pdf - Accepted Version Restricted to Repository staff only Download (1MB) | Request a copy

Abstract

A comprehensive programme evaluation can provide rational, credible data to support the decision to implement a new programme, to improve an existing one or to discontinue an ineffective one. The main aim of a formative evaluation is to offer suggestions for programme improvement.A qualitative study was conducted to explore how the introduction of a team effectiveness programme provided a process that individuals in the organisation were exposed to that linked the constructs of self-awareness and interpersonal sensitivity as a way to empower individuals with tools for effective team communication and collaboration. The main findings indicate that individuals who are more self-aware make an effort to understand and adapt their behaviour to accommodate others. By contrast, there are individuals who use this as a defence mechanism or as an excuse for not adapting their behaviour. The polar opposite results in a breakdown of trust, team cohesion and communication that counteracts the effectiveness of the programme. In the absence of effective leadership to drive and continually reinforce desired behaviour, the individual tends to revert back to old behavioural practices.

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HG Finance
Divisions:	Africana
Depositing User:	Martin Lucas Mkoba
Date Deposited:	22 Dec 2016 08:03
Last Modified:	22 Dec 2016 08:03
URI:	http://thesisbank.jhia.ac.ke/id/eprint/927

Actions (login required)

View Item