Mekuria, Betelhem (2017) Challenges and Prospects of Outsourcing Practise in Commercial Bank of Ethiopia. Masters thesis, Addis Ababa University.
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Abstract
The purpose of this research is to assess the challenges and prospects of outsourcing the non- core activities in commercial bank of Ethiopia. The study areas were CBE branches under east Addis district and the outsourcing administrative office. The research is a descriptive study applying both quantitative and qualitative approach in which questioner was collected across a population through simple random sampling and uses descriptive statistics for the data analysis. The finding of the study shows that outsourced service assist commercial bank of Ethiopia to focus more on core functions and strategic areas, to save management time and expand its branch assertively. On the other side, difficult to measure service quality, low employee belongingness and loss of control were the major challenges of the bank due to outsourcing. Finally based on the finding, the researcher recommended that monitoring and evaluation system need to be put in place for timely corrective action before time elapses and rectification becomes so difficult. When it is used in a calculated and well-designed way, outsourcing could bring lots of benefits to the client organization. If applied without proper assessment of the capacities of service providers, it may involve irreparable damages in the short-range and could draw lots of risks that may disturb time-honoured organizational culture. Hence, any form of outsourcing is likely called for maximizing benefits and minimizing risks.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Challenges of Outsourcing, Benefits of outsourcing, Employees attitude |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce |
| Divisions: | Africana |
| Depositing User: | Tim Khabala |
| Date Deposited: | 28 Jun 2018 14:19 |
| Last Modified: | 28 Jun 2018 14:19 |
| URI: | http://thesisbank.jhia.ac.ke/id/eprint/6192 |
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